This Privacy Notice tells you about processing of “personal data” by the Charles Taylor Adjusting Group. 1

How and why we process your personal data

Charles Taylor Adjusting is committed to protecting the privacy of personal data we collect and process in conducting our business. Personal data is information that identifies you, or other individuals (such as your dependents). Processing personal data means any operation or set of operations which is performed on personal data, or on sets of personal data, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

This Privacy Notice describes how we handle personal data that we collect through the website, "" (the "Website"). We may hold and process personal data you share with us via the Website in order to provide services relating to loss adjusting and other claims support provision, in the insurance industry.

The data we might obtain and process through the Website includes names, contact details, dates of birth, insurance policies or claims in which you may have been involved. This may include special category personal data including, potentially, information about your medical history, genetic and biometric data, political opinions, and any other physical or mental health details, race, ethnicity and sexual orientation. It may also identify your religious beliefs or trade union membership (for example, if you applied for insurance through a third-party marketing partner that is a trade, religious or political organisation). This personal data is held only for the purposes of performing our professional services, including, but not limited to, assisting with, administering and performing loss adjusting, expert appraisal and claims management services to our clients in the global insurance industry (such as insurers, reinsurers, brokers, their experts and appointed representatives) (the "Services").

We will only process personal data for the purposes set out above, or for any other purposes specifically permitted by applicable data protection legislation.

The personal data processed when you interact with our Services will, in the normal course of our activities, be shared with the parties involved in providing the Services for the purposes set out in this Privacy Notice and will not be transferred to other individuals or businesses for their own use, unless required by law.

When providing the Services we are "data controllers" of your personal data. We are committed to processing all personal data fairly, lawfully, and transparently.

For personal data to be processed lawfully, the data controller must process it based on one of the lawful bases set out in the relevant regulation/legislation. These include:

In all circumstances, however, we also rely on our legitimate interests, and those of our clients, to ensure that individuals are properly protected by the provision of adequate insurance against the risk of misfortune. Where we rely on our legitimate interests, we will always balance them against the rights and freedoms of the people whose personal data we process. Where their rights override our legitimate interests, we will cease to process personal data unless there are alternative legal bases which we can rely upon.

We will inform you when we need your consent to process your personal data and will request it from you as outlined in this Privacy Notice. If you do not provide that consent when requested, we may not be able to provide 1 Charles Taylor Adjusting Limited and its affiliates and with our Services. If necessary, please contact us as set out in the section above for further information.

We do not undertake any automated decision-making using your personal information, including profiling.

Security of your personal data

From time to time, we may need to disclose personal data to third parties. Sometimes, these will be companies who process on our behalf and only act upon our instructions. Sometimes, these will be individuals and companies who are needed to provide the Services such as: experts and consultants; associates; correspondents; lawyers; and third-party support providers.

We have engaged the services of True People Check, 68 South Service Road, Suite 100, Melville, NY 11747 ("TPC"), a third-party processor, to operate the Website and host personal data provided by you through the Website on our behalf. TPC is our trusted supplier and we have ensured that your personal data is protected adequately and handled properly by TPC and that all required technical and organisational measures are taken to ensure that your personal data are only processed to the extent that such processing is necessary.

We will take all appropriate reasonable technical, legal and organisational measures, which are consistent with applicable privacy and data security laws, to safeguard your personal data.

Access to Personal Data within CTA Group

As a global organisation, personal data we collect may be transferred internationally throughout the Charles Taylor Adjusting Group. We may disclose personal data to our shareholders and any member of the Charles Taylor Adjusting Group for business and administrative purposes.

The Charles Taylor Adjusting Group employees are authorised to access personal data only if necessary to serve the applicable purpose and to perform their jobs.

Retention of personal data

We will generally keep personal data for as long as we have a lawful basis. That includes where the main lawful basis (such as the processing being required for an insurance purpose) comes to an end, in which case we will usually keep the personal data for a further seven years so that we are able to litigate where needed.

Who to contact about your personal data

You have various legal rights in your personal data including the right to request: information and access to your data, including a "portable" copy of your data; erasure and rectification of your data; and rights to request restriction or make objection to processing of your personal data. Where we rely on your consent to process your personal data you can withdraw that consent at any time.

To make things simpler, we have nominated one data controller, Charles Taylor Adjusting Limited2 to handle all requests or queries you might have about our processing of your personal data. Charles Taylor Group has appointed a Data Protection Officer to oversee compliance with data protection law, their contact details are: Gordon Bon, The Minster Building, 21 Mincing Lane, London EC3R 7AG,

1 Charles Taylor Adjusting Limited and its affiliates and subsidiaries.
2 Charles Taylor Adjusting Limited’s address is the Minster Building, 21 Mincing Lane, London, EC3R 7AG and is registered with the ICO (registration number Z6773046).